Develop Slow, Respond Fast

If you want your product to succeed, don't think the road to that is by putting every bell or whistle you could imagine. Think first of making sure the people using your product are helped every step of the way to remove roadblocks to their use. No more arms crossed disappointed looks when they're not doing it right, despite "having got the training, twice!" We have to move to a support mentality that recognizes that if the product isn't used, it's useless.

Read More