Who wants to go see some inspiring art this holiday season? We're offering to buy pairs of tickets for those of you on our list who happen to be near or visiting New York City this December, to see our client, the amazing Alvin Ailey American Dance Theater, perform.
Read moreIntake and Prioritization
If you wanted to boil down the complex role of a technology platform manager to its most critical essence, our answer would not be especially technical….
Read moreWhat We Look For In Our Own Staff
It’s one thing to be great at something, and it’s another thing to help lead, support, and coach others to become great at it....
Read moreFrom Revolutionary to New Normal
What’s the ROI on everyone getting better at their jobs?
Read moreWe didn't time this one perfectly
Someone recently mentioned our post below, Sink or Swim. So I went back and read it and thought: yeah, dangit, that's actually pretty good. :) Which made me wonder, why hadn't I remembered it very much?
Read moreFront-of-house and back-of-house
Sure, you need great food to have a great restaurant, but it's only part of the story…
Read moreMozilla Foundation: "Surprising and exhilarating to see what a quick turnaround we were able to produce"
A year of procrastination in getting out a podcast interview about the Mozilla Foundation’s technology transformation ends up leading to some amazing reflections on the outcomes.
Read moreWe're here to make life better for your staff
It's easy to overthink technology, but in the end it should boil down to empowering the brilliant people you already have.
Read moreRe-Humanizing Technology
You shouldn’t have to force yourself into difficult technology systems. The systems need to come to you. You should love your technology, and there’s no reason you can’t.
Read moreHope Returns First
People have lost hope for having tech platforms that support their work, and for good reason. But those hopes are right under the surface, just waiting for the right person to ask…
Read moreGoing Beyond “Priority”
The 3 things you need to understand to make smart prioritizations...
Read moreWhat Giving a Sh*t Looks Like
Recently I was watching The Last Dance about the mid-90s dynasty of the Chicago Bulls and Michael Jordan, considered by many to be the best basketball player ever. An incredible moment arose towards the end of the episode…
Read moreExpertise, Responsibility, Authority
Different people have to make different kinds of calls. Your job as an organization is to clarify those areas sensibly, and clarify the owners of each area so everyone knows who owns what.
Read moreUpdated post: The Scope is _Supposed_ to Creep
A few years ago, when I first made a slide for a talk that said "The Scope is Supposed to Creep" it felt a bit like heresy, but maybe sort of satisfying heresy…
Read moreFrom Technology Gatekeepers to Technology Enablers →
Latest Podcast Episode: “The Greatmakers”
John Abdulla from Oxfam joins us to talk about the transition “from technology gatekeepers to technology enablers”.
The One Piece of Tech Platform Management that Most Orgs are Under-doing
To state the perhaps massively obvious, the whole point of your system is for people to use it, and to use it well. Otherwise why are you investing in it in the first place?
Read moreIf your organization were a cookie factory...
Who do you put in charge of the machines? The bakers? The chef? Your mixers? Your dishwashers? Not if you want to be in business for long.
Read moreFuture Organizations Will Have Way, Way More Technology People
If someone handed you a huge check to start an organization today, what percentage of your staff would you dedicate to technology? Really. Settle on an approximate fraction before you read on…
Read moreGetting the Good Stuff When Going Remote - Q&A with Ananda Robie
We love how well this Q&A demonstrates what it looks like to have ally-minded strategic communicators in charge of your technology stewardship and what a key role communication and relationship building skills play….
Read moreUser Alliance
We recently hit on the overarching term of “User Alliance” which I like so much I kind of can’t believe it doesn’t already exist…
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