User Alliance
The Build Tank The Build Tank

User Alliance

We recently hit on the overarching term of “User Alliance” which I like so much I kind of can’t believe it doesn’t already exist…

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Technology is a Baby Dragon
The Build Tank The Build Tank

Technology is a Baby Dragon

You got a pet baby dragon! How cute! Look at its little wing flaps and fire burps! Adorable. But, hmm, one question for you….

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The Scope is *Supposed* to Creep
The Build Tank The Build Tank

The Scope is *Supposed* to Creep

Don’t rob yourself of the game-changing adjustments that will present themselves, simply because you didn’t predict them ahead of time. That’s betting against your own success!

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Sam Dorman Sam Dorman

Get Out From Behind Your Ticketing Queue

A couple years ago I tore up my knee playing middle-aged softball. The long road back from injury included a staggering number of physical therapy appointments over the course of two years. And it didn’t take long to realize that there was a serious issue with the scheduling software….

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It Costs More Than That
Chris Zezza Chris Zezza

It Costs More Than That

I get a bit antsy when I’m asked how much something will cost. It’s an important question, it deserves a solid answer. But somehow the question seems to frame things up in a misleading way….

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Sink or Swim
The Build Tank The Build Tank

Sink or Swim

Show us an organization that doesn’t have a team of capable people focused on their technology and we’ll show you a hundred ways they are squandering everything….

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The Build Tank The Build Tank

The Product Chief: "Protector of the Realm" and "The Greatmaker"

The product team needs a chief. A great chief. A steward and protector, a guide and a field general. Every role on the team is important, but getting the right person steering the ship will differentiate whether the product team becomes an organizational gamechanger or just spends its time fixing things.

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All-Stars and Jedis
The Build Tank The Build Tank

All-Stars and Jedis

Your all-stars may be right under your nose, in or around your organization already, waiting to be discovered. Most we’ve encountered are. In Star Wars before Rey was Rey or Luke was Luke, they were both kicking around dusty planets bullseyeing womprats. Someone had to spot something special in them and hand ‘em a lightsaber.

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The Build Tank The Build Tank

The incredible thing 350.org's Product Team is doing today

You may know that today is the big day for the Global Climate Strike. What you may not know is that the platforms driving and supporting much of this effort have been created, managed, and supported by the product team we’ve told you about at 350.org….

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Chris Zezza Chris Zezza

A Product Team Begins

I’m over here slapping my forehead. Because even though we talk about it almost daily, when you witness it coming to life it’s a thing of beauty.

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Chris Zezza Chris Zezza

You're missing a piece

It’s as if the car was invented without a transmission. Everyone used cars and they did a lot of great work – but they maxed out at 20 mph and that was that. And after a certain amount of years, someone invents a transmission, and the people building cars with transmissions are setting new standards for performance. But transmissions are complicated, so it’s not the first thing anyone wants to bite off. So they work on other things, they install the power windows, the sound system, the better seats, because none of those things require them to re-engineer significant pieces of the engine.

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